Privacy Policy
This policy (“Policy”) sets out how Protege Limited and its subsidiaries (collectively, “Protege” “PTG”, “we”, “our” or “us”) collect, use, store and handle personal data.
A. Who we are
Our website addresses are: http://protegelimited.com; http://protegeltd.com; http://pro-te-ge.com
B. What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. The information collected by means of cookies on this website about you will be used only for compiling aggregate statistics on how visitors browse the website. Such statistics are collected for the purpose of managing and improving the design of the website.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Visitors to the website should not download and extract any location data from images on the website.
If you upload images to the website or any social media platform, you should avoid uploading images with embedded location data (EXIF GPS) included. All uploaded files are publicly accessible, and we will not be responsible for any breach of privacy policy.
Contact forms
Any information submitted via our contact form will be keep indefinitely and will be use for our customer service purposes.
Please note that it is mandatory for you to provide personal data marked with required. In the event that you do not provide such personal data, we may not be able to provide you with our products or services.
Please provide your telephone number in case we need to contact you about your comments on our services. You do not have to tell us your phone number but it will help us to contact you quickly if we have a question about your comments.
We will not provide your personal data to third parties for direct marketing or other unrelated purposes without your consent.
Cookies
“Cookies” are small files that are stored on your device when accessing our website. They allow us to recognize whether there has been any contact made between us and your end device in the past.
Most web browsers are initially set up to accept cookies. You can choose to ‘not accept’ cookies by changing the settings but if you do so you may find that certain features on the website, do not work properly.
Protege may use Cookies to record the preferences of users to make navigation easier and to increase the user-friendliness of our website. Cookies can also be issued by our authorized third-party providers (“Third-Party Cookies”) in order to offer you personalised advertising when you access other websites. Please note that only the issuer of Cookies may read or modify information contained therein.
We may issue Cookies for the following purposes:
- Establish traffic statistics (number of visits, page views, abandonment during the order process) to monitor and improve the quality of our services
- Adapt the presentation of our website to the display preferences of your end device;
- Memorize information entered in forms, manage and secure access to specific and personal places such as your account, manage your shopping cart. Provide you with content related to your preference and customize the promotion we send to you.
The use of Third-Party Cookies are subject to the privacy policies of these third parties providers. We have no access or control over Third-Party Cookies.
By using our website, you consent to the use and storage of Cookies on your end device. However, you can also view our website without Cookies. Most browsers accept cookies automatically. You can prevent Cookies from being saved on your end device by setting your browser to not accept cookies. You can delete Cookies stored on your end device at any time. The exact instructions for how to do this can be found in the manual for your browser or end device.
Our website is intended only for persons who are at least eighteen (18) years old. The person using our Services and websites are deemed to be adults above the age of 18 years old.
If you are an individual under 18 years of age (“Minors”) or individuals not legally competent to give consent, you will require a parent or legal guardian to consent on your behalf to the processing (including disclosure and transfer) of your Personal Data in accordance with this Privacy Policy. We neither offer products or services to, nor knowingly collect personal data of Minors without any legal basis. Should we learn that we were provided with personal data of Minors without any legal basis, we will delete the same from our database. If you are a Minor, please do not provide any Personal Data to us, such as your name, age, gender, email address, contact information and the like, and kindly consult your parent(s) or legal guardian(s) first before visiting any website.
Purposes
The purposes for which your Personal Data are collected and used may include (without limitation) one or more of the following purposes:- for the supply of any services, products, facilities and/or other subjects (together, the “Services”) which we or any of our subsidiaries, holding companies, joint ventures and associated companies (together, “Protege Group”) may offer to you, or you may require from us, from time to time;
- for the performance of a contract including but not limited to the development, delivery, compliance and undertaking of the purchase contract for the product, items or services You have purchased or of any other contract with Us through the Services;
- for payment purposes for any of the Services of Protege Group, including verification of credit card details with third parties;
- to establish your identity and background;
- for use of the online services available at any of the websites of Protege Group and/or through other telecommunication channels;
- for marketing or promoting any of the Protege Group services (e.g. sending you updates on our latest offers and promotions in relation to any of our Services from time to time);
- to provide and maintain our Service, including to monitor the usage of our Services, to update internal record keeping; for internal administrative purposes; for the use by any member of Protege or its Associates in connection with any of the above purposes and/or any of its Services
- for communicating with you by email, mail, fax, phone or other means, including contacting you regarding your enquiries;
- for conducting research and/or analysis from time to time to better understand your shopping, dining, spending and/or other consumption needs, preferences, interests, experiences and/or habits; to share any of your Personal Data with our Associates to jointly develop products and/or services or launch marketing campaigns;
- for managing customer relationship and relationship with Protege Group’s Merchants and/or Associates;
- for making disclosures when required by law, regulation, or court order of any jurisdiction and/or as requested by any government, regulatory or law enforcement authority or administrative organisation, which may be within or outside The Hong Kong Special Administrative Region of the People’s Republic of China (“Hong Kong”);
- for establishing legal claims or defences, obtaining legal advice, and/or exercising, defending and/or protecting the rights or properties of any member of Protege Group, including identifying, contacting or bringing legal action against any person who may be causing interference with such rights or properties (whether intentionally or otherwise) or where any other person could be harmed or property of any other person could be damaged by such interfering activities;
- for the use by any member of Protege Group in connection with any of the above purposes and/or any of the Services that any member of Protege Group may offer or supply to you from time to time; and/or
- for any other incidental or associated purposes relating to the above, or any other purposes as specified in a personal information collection statement when your Personal Data is being collected, or any other purposes which you may from time to time agree.
- for audit, risk management and security purposes.
We will not knowingly or intentionally use, share or sell your Personal Data in ways which are unrelated to the above purposes (or purposes as specified in a personal information collection statement when we collect your Personal Data) without your prior consent.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
C. Who we share your data with
For the purposes of providing a service to you, we may share your information with other party. The information collected from you will be used for the purpose of processing your purchase orders and managing your account with us. We may share Your personal information with Service Providers to monitor and analyse the use of our Service, for payment processing, or fulfilling orders, delivering packages, for customer service, to contact You.
In order to anticipate your needs, our websites may contain links to third party sites that are operated under different privacy practices.
All such websites are independent from our websites. We have no control over the contents of such other websites or their privacy policies or compliance with the law. You should therefore be fully aware the provision of such links does not constitute an endorsement, approval, or any form of association by or with Protege. We have no control over Personal Data that is submitted to these other websites. You should remain alert when you leave our websites, and read the privacy statements of other websites.
D. How long we retain your data
We will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
E. Where we send your data
Visitor comments may be checked through an automated spam detection service.
To facilitate the purposes mentioned under “B. What personal data we collect and why we collect it”, we may transfer, disclose, grant access to or share your Personal Data with third parties located within or outside Hong Kong, and your Personal Data may be transferred within or outside Hong Kong. These third parties may include the following:
- any member of Protege Group;
- any agent, contractor or third party service provider who provides administrative, marketing, research, distribution, service, data processing, telecommunications, payment or other services to or support the operation of Protege Group business (including its/their direct marketing activities);
- other business associates and other companies involved in providing service or fulfilling customer requests;
- credit reference agencies, credit, debit and/or charge card companies and/or banks;
- medical professionals, clinics, hospitals, insurers and/or loss adjustors;
- any person, government or law enforcement authority or administrative organisation;
- any person under a duty of confidentiality to any member of Protege Group (including accountants, legal advisers or other advisers); and/or
- any actual or proposed assignee or purchaser of all or any part of the business and/or asset of Protege Group.
The Personal Data you provide to us may also be sourced from or transferred to other jurisdictions outside Hong Kong for the purposes mentioned above.
Your information, including Personal Data, is processed at Protege’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
We will collect Personal Data during your course of dealings with us in any way or manner including pursuant to any transactions, any event and/or communications made from/with us in an appropriate manner not limiting to using for performance of contract, entering into contract, legal obligation, vital interests, and administration of justice.
The collection of your Personal Data by us may be mandatory or voluntary in nature depending on the Purposes for which your Personal Data is collected. Where it is obligatory for you to provide us with your Personal Data, and you fail or choose not to provide us with such data, or do not consent to the purposes of collection or this Privacy Policy, we will not be able to provide products and/or services or otherwise deal with you.
F. Our Contact information
If you have any concern about your privacy concern – please contact us
Data Protection Officer
Protege Limited
Unit A-E, 23/F Billion Plaza 2,
10 Cheung Yue Street, Cheung Sha Wan,
Kowloon
Hong Kong
We will endeavour to use appropriate technical means to ensure that you can access, update and correct your Personal Data. In accessing, updating, correcting and/or deleting your Personal Data, we may ask you to authenticate your identity in order to protect the safety of your Personal Data.
To the extent permitted by relevant laws and regulations, we reserve the right to refuse unreasonable requests (for example, requests which infringe the privacy of others). To the extent permitted by relevant laws and regulations, we reserve the right to charge a reasonable fee for the cost of processing any request set out above.
We reserves the right to change or revise this Privacy Policy from time to time without prior notice to incorporate any changes in its procedures for protecting personal data or any regulatory changes. You may access and obtain a copy of this Policy, as amended from time to time, at www.protegelimited.com so that you are always informed of the way we collect and use Personal Data.
We are committed to protecting the privacy, confidentiality and security of the personal information we hold by complying with the requirements of Personal Data (Privacy) Ordinance with respect to the management of personal information. We are equally committed to ensuring that all our employees and agents uphold these obligations.
If you do not agree to this Privacy Policy or any amendments to this Privacy Policy, we may not be able to render all services to you and you may be required to terminate your relevant agreement with us and/or stop accessing or using our website.
February, 2024